Effective Date: May 1, 2025 – Updated Jan 21, 2026
The Cozy Penguin (“we,” “our,” or “us”) is committed to respecting your privacy. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website, https://thecozypenguin.com (the “Site”).
1. Information We Collect
We collect both personal and technical data in the following ways:
a. Information You Provide
You may provide personal information by filling out forms on our Site. This may include:
Full name
Email address
Phone number
Property address (for insulation evaluations)
Any message or comments submitted via forms
Collected through:
Request a Free Estimate
Contact Us
Schedule a Service
b. Information Collected Automatically
When you browse our Site, we may automatically collect:
IP address
Browser type and version
Time zone settings
Pages visited and time spent
Referring website or source
Click behavior and engagement data (via tools like Google Analytics)
2. How We Use Your Information
We use the collected information to:
Respond to inquiries and customer service requests
Schedule and confirm appointments
Improve the Site and our service offerings
Send marketing communications (only if you opt in)
Monitor traffic and usage trends
Fulfill legal and regulatory obligations
3. Cookies and Tracking Technologies
We use cookies and similar technologies to improve user experience. These technologies help us:
Understand how visitors interact with our Site
Save user preferences for future visits
Enhance page load speed and usability
Note: You can adjust your browser settings to decline cookies. However, this may affect functionality in some areas of the Site.
4. Information Sharing
We do not sell your personal information. We may share data:
With trusted service providers (e.g., website hosting, analytics tools)
To comply with legal obligations or valid government requests
To protect the rights, safety, or property of our business, users, or others
5. Third-Party Links
Our Site may include links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or data practices.
6. Data Security
We implement technical and administrative safeguards to protect your personal information. However, no online system is 100% secure, and we cannot guarantee absolute protection.
7. Your Rights and Choices
You have the right to:
Opt out of marketing emails by clicking “unsubscribe” in any message
Request access to or deletion of your personal data
Disable cookies through your browser settings
To exercise any of these rights, please contact us at:
hello @ thecozypenguin.com
8. Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect data from minors.
9. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be reflected by the “Effective Date” at the top of this page. Continued use of the Site implies your agreement with the updated terms.
10. Contact Us
For questions about this Privacy Policy or how we handle your data, contact us:
The Cozy Penguin Insulation Company
15 S 31st St, Harrisburg, PA 17013
Phone: (717) 229-7771
Website: https://thecozypenguin.com
Messaging Terms & Conditions
The Cozy Penguin | 15 S 31st St Harrisburg PA US 17111-1307
When you opt-in to the service, we will send you a message to confirm your signup.
By opting into messages, you agree to receive recurring automated marketing and informational text messages from The Cozy Penguin. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.
Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with The Cozy Penguin. The Cozy Penguin reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. The Cozy Penguin also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent
Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.
Your consent to receive marketing messages is not a condition of purchase.
Carriers are not liable for delayed or undelivered messages.
Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from The Cozy Penguin again, just sign up as you did the first time and The Cozy Penguin will start sending messages to you again.
For support regarding our services, email us at salim@thecozypenguin.com or, if supported, text \”HELP\” to our messages at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from The Cozy Penguin, you may also access instructions on how to unsubscribe and our company information by following that link.
You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply \”STOP\” from the original number, unsubscribe using the link included in our messages (if one is provided), or notify us of your old number at hello@thecozypenguin.com. The duty to inform us based on the above events is a condition of using this service to receive messages.
If you have any questions about your data or our privacy practices, please visit our https://thecozypenguin.com/privacy-policy/.
We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrollment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.
